Get technical support

If you cannot resolve an issue using the troubleshooting guides, you can export your system logs and reach out to the Olares team for help.

Step 1: Export system logs

1. Go to Settings > Advanced > Logs.

2. Click Collect to generate the log file. The log is automatically saved to the /Home/pod_logs directory.

3. Click Open to open the logs directory in a new window.

   

4. Right-click the generated log file and select Download.

Step 2: Contact Olares team

1. Visit the Olares GitHub Repository and choose one of the following options:
   • Open a new Discussion for general questions or assistance.
   • Create a new Issue for bug reports or technical problems.
2. Describe the issue and include the following information:
   • Steps to reproduce the issue.
   • Any error messages or unexpected behaviors.
   • Your environment details (operating system, Olares version, etc.).
   • The exported system log file.