Olares

English

简体中文

English

简体中文

Appearance

Network not ready or olares connection error ​

Use this guide to troubleshoot an Olares One device that appears powered on and connected to the network but has unexpectedly stopped responding.

Condition ​

  • The LarePass app displays Network not ready and accessing your Olares desktop shows an olares connection error, but your router shows the device is connected and the device responds to a network ping.
  • Restarting the device and your router does not fix the issue.

Cause ​

Your device's underlying operating system is running normally, which is why it successfully connects to your router and appears online. However, the core Olares software services (the Kubernetes cluster) have unexpectedly frozen or crashed.

Solution ​

Follow these steps to gather diagnostic information so Olares team can help you get back online.

Step 1: Attempt SSH connection ​

Try this method first because it is the most convenient way to access your device and collect diagnostic information.

  1. Get the local IP address of Olares One.

    a. Open the LarePass app, and go to Settings > System to navigate to the Olares management page. Tap the System card

    b. Tap the Olares One device card.

    c. Scroll down to the Network section and note the Intranet IP.

  2. Check SSH password in Vault.

    a. Tap Vault in the LarePass app. When prompted, enter your local password to unlock.

    b. In the top-left corner, tap Authenticator to open the side navigation, then tap All vaults to display all saved items. Switch Vault filter

    c. Find the item with the terminal icon and tap it to reveal the password. Check saved SSH password in Vault

  3. Connect via SSH.

    a. Open a terminal on your computer.

    b. Type the following command, replace <local_ip_address> with the Intranet IP, and then press Enter:

    bash
    ssh olares@<local_ip_address>

    c. When prompted, type the SSH password, and then press Enter.

    d. If the connection is successful, skip to Step 3.

Step 2: Log in locally ​

When the SSH access is unavailable, log in to the device locally using a monitor and keyboard.

  1. Connect a monitor and keyboard to your Olares One. A text-based login prompt is displayed on your screen automatically.

    text
    olares login:

  2. Type the username olares and press Enter.

  3. Type the same SSH password obtained in Step 1 and press Enter.

Step 3: Check system status ​

  1. Once you log in successfully, type the following command and then press Enter to view the list of internal software components:

    bash
    kubectl get pods -A

  2. Check the STATUS column for any components that are not showing Running or Completed.

  3. Take a clear photo or a screenshot of the full command output, or manually note down the abnormal components.

  4. Attach this photo or your notes with descriptions to Olares team by submitting a GitHub Issue.